Warranty and Repair Policy

Introduction

Nagmani International is one of the leading IT hardware distributors in Nepal with a dealer network of more than 450+ Dealers/ Value Added Resellers across Nepal.
Nagmani is the Exclusive Distribution Partner for Multinational brands such as ASUS, Transcend, Cooler Master, Rapoo etc. for the entire region of Nepal.

Warranty and Repair Policy

Any data loss due to repairs performed on your machines will not be Nagmani’s responsibility.

Please check the list of accessories provided with the machines, Nagmani will not be responsible for any item not mentioned on the job card.

All items sent for repair are subject to a service charge to be mentioned at the time of deposit, Urgent repair charges will be charged as applicable.

ASUS Laptops are covered under Two Years of International warranty on all Laptops and One Year on Battery and Adaptor.
For other ASUS components like motherboards, routers, and other products warranty period will be 18 months.
Cooler Master Products are covered under a 1-year replacement warranty on every product except Power Supplies which have 2 years warranty.
Similarly, Transcend, Optoma, and Rapoo products are covered under 1 Year replacement warranty for all products.

Nagmani is not responsible for any delays in repairs. Any items left at our service center and older than two (2) months will not be the company’s responsibility.
Notification of completion of repairs is done by telephone/email/message as and where applicable.

In case there is loss or damage to customers’ machines due to unforeseen circumstances, Nagmani’s liability is limited to 50% of the total value.

Nagmani aims to provide the best customer service to all its clients, however, due to the nature of service, our service and spares shall not bear any warranty.

All disputes to be solved with mutual consent, Nagmani is not liable for any damages financial or otherwise and Nagmani’s responsibilities are limited to this contract.
All the above terms and conditions are binding to the client in case they choose to get service from Nagmani.